FAQ

How Do I Place An Order?

Go to Products tab & click on the item or items you wish to order. When you have completed your order selection, click on the Cart button in the upper right hand side of the web page.

Please note: We will email you with a paid receipt and Tracking once your order has been shipped. Please allow 48 hours for shipping and 2-3 days for UPS in the Continental US.

Payment options

We utilize Paypal so you can pay with any credit card or pay directly through your paypal account. You can use paypal as a guest or if you already have a paypal account, use it to log in to PayPal to fulfill your purchase.

However, if you prefer to order without going through PayPal, you may utilize our Secure Order Form located at:

 

 https://www.mileschemicalsolutions.com/Secure_Order_Form.htm

 

on our parent website.

Shipping on your UPS or Freight Account Collect.

If you would like to utilize your own UPS account number for shipping, please click on the following link and order from our Secure Order Form located at: https://www.mileschemicalsolutions.com/Secure_Order_Form.htm

 

NOTE: We do not ship FedEx to ship small packages, less than a 55-Gallon drum.

Do you ship to my country?

We do ship outside the continental US, Canada, Mexico, South America and Overseas. To obtain a shipping quote, please fill out our Contact Us Form and request a shipping quote with your complete address.

Can I cancel my order?

If you wish to cancel an order that you placed, prior to us shipping, please Contact US.

Returns and refunds

​We only accept returns of containers that have not been opened and still have the cap sealed. The Containers must be returned pre-paid shipping by the purchaser with pre-approval from our headquarters.

You can request an MSDS for "REMOVE 9000-Liquid Dissolver" REMOVE 9002-Liquid DeLaminator, REMOVE 9001-Gel by request from our Contact Us form. 

How do I dispose of my spent REMOVE solution?

If you strip only non-hazardous powder coating in the REMOVE solution, you may dispose of the solution per your local regulations as a non-hazardous liquid. Many customers will reduce the volume of disposal liquid by evaporating the heavy sludge in an oven, in cool-down mode at < 200F. degrees in a vented metal container. Additionally other customers will utilize a non-hazardous Floor-Dry media or Floor absorbent pads or socks to dry the non-hazardous sludge to dispose of as a solid.

Is REMOVE re-usable?

Yes, REMOVE can be re-used up to 12 months with regular maintenance and sludge removal. Let the powder sludge settle to the bottom of your container or tank and then de-cant the solution, i.e., 

(pump or pour off the top portion of the solution, leaving only the heavy sludge on the container bottom), remove the sludge, replace the lightly used solution to the tank and replenish the tank with fresh REMOVE solution on a regular basis, as required by your production.  

Is "Remove" acceptable to use in all 50 States?

Yes, "REMOVE" is acceptable to use in all 50 States and is also

California-friendly and does not contain any Hazardous Air Pollutants.

See Benefits page for all product benefits.  

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